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How We Handle Your Account Data

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and use our lobby. This policy explains what data we gather, how we use it, and the control you have over your information.

Account securityCookie managementUser access rightsData retention rulesContact channels
5555 bdt How We Handle Your Account Data
POLICY CONTACT

Reach Us About Your Data

If you want to review your account data, update your contact details, request deletion, or ask how we handle your information, our support team responds through live chat and email. Open the help panel from any page or send your request directly to our inbox.

Team online

Live chat support

Open the chat widget at the bottom right of any page to ask about your account data, request access to your records, or update your privacy preferences. Our team responds during active hours and routes privacy requests to the data team.

Email requests

Send data access, correction or deletion requests to our support inbox. Include your registered mobile number and account username so we can verify your identity before processing your request. We respond within a few business days with the next steps.

Account settings

Log in and visit your account settings to view the personal data we hold, update your mobile number or email address, manage marketing preferences, and download your transaction history for bKash, Nagad and Rocket deposits.

DATA PRACTICES

How We Secure Your Information

We encrypt account data during transmission and storage, restrict internal access to authorized personnel, monitor for unauthorized activity, and follow security practices standard in the payments and gaming sectors. Your bKash, Nagad and Rocket transaction details remain confidential and are shared only with the payment processor completing your deposit or withdrawal.

Encryption standards

We use SSL encryption to protect data moving between your device and our servers. Account passwords are hashed, and payment details for bKash, Nagad and Rocket transactions are tokenized so full card or wallet numbers are not stored on our…

Cookie use

Essential cookies keep you logged in and remember your session. Analytics cookies track which game lobbies you visit and how long you stay, helping us improve layout and load times.

Data retention

We keep your account records, transaction logs and verification documents for as long as your account is active plus the period required by financial record-keeping rules in applicable jurisdictions.

User rights

You can request a copy of your data, ask us to correct errors, withdraw consent for marketing emails, and request deletion of your account where local law permits.

Common Data Questions

These questions cover the privacy topics Bangladesh players ask about most often, from cookie management to data deletion and payment record access.

We collect your mobile number, email address, username, password, date of birth, and the payment method you link for bKash, Nagad or Rocket deposits. We also log your device type, browser version, IP address and session timestamps for security and fraud prevention.

We record transaction amounts, timestamps and payment method to process your deposits and withdrawals, reconcile your account balance, detect duplicate or fraudulent activity, and comply with financial record-keeping requirements in jurisdictions where we operate.

Essential cookies that manage your login session and security tokens are required. Analytics and preference cookies can be disabled in your browser settings without blocking access to the lobby, Live Baccarat Royale tables, Slot Clash rooms or sportsbook markets.

We retain closed account records for the period required by anti-money-laundering and financial record-keeping rules in applicable regions. After that period, we delete or anonymize the data unless a legal hold or ongoing investigation requires us to preserve it longer.

Log in and open live chat or send an email to support with your registered mobile number and account username. Our data team verifies your identity, then provides a copy of your records or processes your deletion request within a few business days.

We share payment information with bKash, Nagad and Rocket processors to complete your transactions, with security vendors to detect fraud, and with regulators where required by law. We do not sell your personal data to marketing firms or unrelated third parties.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.